Customer Service Administrator
About the Role
We are recruiting on behalf of our client, based in Sawston/Fenstanton, who is looking for a new team member to join their busy and friendly Customer Service team. This role will be a mix of delivery scheduling and Customer Service, so the successful candidate will need strong organisational and coordination skills, along with the ability to prioritise their workload in a fast-paced environment.
The ideal candidate will have previous experience working in a Customer Service environment and will be confident liaising with customers, the sales team, and both the warehouse and transport teams. As this is a customer-facing role, excellent communication skills are essential, along with a good working knowledge of MS Office.
What You’ll Be Doing
- Communicating with customers over the phone/emails
- Requesting and processing payments
- Scheduling collections from the main warehouse and showrooms, ensuring relevant calendars are kept up to date and raising dispatch notes when required
- Scheduling deliveries
- Liaising with various departments, including Warehouse, Transport, and Accounts
- Routing delivery vehicle, as well as coordinating with suppliers to ensure direct deliveries and/or bespoke installations are scheduled in line with customer requirements
- Advising customers of product delays that may affect expected delivery dates
- Ensuring accurate input of payment confirmations onto customer orders
- Working closely with the transport team, accounts department, and warehouse team to ensure a high level of customer satisfaction
Why Join Our Client?
- Sales-based bonus scheme linked to targets
- 20 days holiday plus 8 bank holidays (pro rata based on working days)
- Company pension
- Healthcare plan